How to Ace Difficult Conversations with Patients, Families, and Co-workers
Posted over 3 years ago
Don’t miss this opportunity to advance your communication skills. Your workdays will be less stressful as you build positive, respectful relationships with patients, families, and coworkers. Registration for this 90-minute, on-demand webinar closes on December 4, 2020, at 1 pm ET. Register now to have free, ongoing 24/7 access to this on-demand webinar.
By participating in the program, you will discover:
· How to proactively prepare for common scenarios you regularly encounter in the clinical setting
· Underlying causes of each situation and how this can inform your response
· Important first reactions and responses
· Best techniques to de-escalate each situation
· What won’t work and how to avoid an escalation
· How to follow-up and prevent ongoing tensions
Don’t miss this opportunity to advance your communication skills. Your workdays will be less stressful as you build positive, respectful relationships with patients, families, and coworkers.
Who should attend: RNs in the early years of their careers
Register now to receive a gift, access to the on-demand webinar for early career RNs: "How to Survive Bullies during Your Early Years as an RN.”
This program is informational only, no contact hours will be awards.