How to Master Difficult Conversations with Patients, Families, and Co-workers

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Have you started your nursing career within the last four years?

In your work as an RN, you will encounter demanding patients, difficult family members, rude physicians, dismissive supervisors, and uncivil coworkers.

These difficult interactions require excellent communication skills that help you to console, reassure, and teach others, diffuse escalating situations, and protect yourself from verbal attacks.

This webinar will help you ace these challenges!

This 60-minute on-demand webinar is designed for early career RNs. Content focuses on developing skills in this vital area – skills that will prepare you to handle difficult conversations with calm and competence.

Important Information:

Attendance is FREE for both ANA members and non-members.

Registration is required for all viewers, including individuals and groups.*

To continue to provide free programs on important topics, we ask that all viewers register prior to viewing. 

This program is informational only; no CNE is being awarded. After viewing, ALL registered viewers will be able to download personalized proof of viewing right from the webinar console.

By participating in the program, you will discover:

• How to proactively prepare for common scenarios you regularly encounter in the clinical setting
• Underlying causes of each situation and how this can inform your response
• Important first reactions and responses
• Best techniques to de-escalate each situation
• What won’t work and how to avoid an escalation
• How to follow up and prevent ongoing tensions

Don’t miss this opportunity to enhance your communication skills.  Your workdays will be less stressful as you build more positive, respectful relationships with patients, families, and coworkers.